N2ONE Solutions — Privacy Policy

At N2ONE Solutions, privacy and data stewardship are core to our product and our culture. Our application design is built on data ownership and consistency: your organization owns its data, and we focus on reliable, auditable handling across the suite.

Websites covered: www.n2one.ai, www.n2onesolutions.com

If you have questions, contact us at privacy@n2one.ai.

 

1. Who We Are

N2ONE Solutions”, “N2ONE”, “we”, “us”, or “our” means NIEFERT Certified Solutions LLC, dba N2ONE Solutions, 5850 Oberlin Drive #310, San Diego, CA 92121, USA.

 

2. Scope

This policy explains how we collect, use, share, and secure personal data when you visit our websites, communicate with us, or use the N2ONE Solutions products and services.

 

3. What We Collect

  • Account & Billing: name, email, company, role, login identifiers; billing contact and payment metadata (handled by our payment processor).
  • Product Usage: log, device and event data (e.g., browser type, IP address, timestamps, feature interactions) to secure and improve the service.
  • Support & Communications: messages, meeting notes, files you share with support or success teams.
  • Integrations: data exchanged with systems you connect (e.g., ERP, commerce, marketing) per your configuration.
  • Cookies/Tracking: see Section 9 for details.
 

4. Sources

We receive personal data directly from you; from your organization admins; from product telemetry; and from authorized integrations you enable.

 

5. How We Use Data

  • Provide, operate, support, and improve the services.
  • Secure the platform (fraud prevention, abuse detection, incident response).
  • Communicate about service, billing, updates, and product improvements.
  • Comply with law and enforce agreements.
 

6. Legal Bases (GDPR/EEA, UK)

We rely on one or more of: contract necessity, legitimate interests (e.g., product security, improvement), consent (where required), and legal obligation.

 

7. Sharing & Disclosure

  • Processors/Sub-processors: vendors who help deliver our services (listed in our Trust Center), bound by contract.
  • Legal & Safety: to comply with law or protect rights, privacy, safety, or property.
  • Corporate events: in a merger, acquisition or asset sale, this policy continues to protect your data.
 

8. Retention

We keep personal data for as long as needed for the purposes above, then delete or de-identify it. You can request deletion via Section 15.

 

9. Cookies & Similar Technologies

We use strictly necessary cookies and, where applicable, analytics or performance cookies. You can manage cookies in your browser. For details, see our cookie disclosures on the site or contact security@n2one.ai.

 

10. Logs & Device Data

Like most services, we process server logs (IP, browser type, ISP, referring/exit pages, date/time, clickstream) to secure and operate the platform.

 

11. Security

We apply administrative, technical, and physical safeguards (e.g., TLS in transit, encryption at rest, access controls, monitoring). See our Security Practice and Trust Center (ISO 27001, PCI DSS, encryption, SSO options, and SAP ISA-M maturity).

 

12. International Transfers

Where data moves across borders, we use appropriate mechanisms (e.g., Standard Contractual Clauses) and safeguard assessments, as applicable.

 

13. Children

Our services are not directed to children under 16. If you believe a child provided personal data, contact us to remove it.

 

14. Your Privacy Rights

Subject to local law, you may request access, correction, deletion, portability, or restriction/objection to processing. If we process on behalf of your organization, please contact your admin first; we will support them.

 

15. State & Regional Disclosures

Residents of the EEA/UK/Switzerland, California (CPRA), Virginia, Colorado, Connecticut, Utah and other regions may have additional rights. We honor applicable requests.

 

16. Third-Party Links

Our websites may link to third-party sites. Their privacy practices are their own; review their policies.

 

17. Changes to This Policy

We may update this policy. The “Last update” date reflects the most recent change. Material changes will be highlighted on this page.

 

18. Contact

N2ONE Solutions
5850 Oberlin Drive #310, San Diego, CA 92121
Privacy: security@n2one.ai

 

19. Publicity (Opt-Out)

We may identify your organization by name and/or logo in customer lists and similar promotional materials. We will promptly stop upon request.

Email Legal to Opt-Out

Prefer plain email? Write to security@n2one.ai with subject “Publicity Opt-Out”.

Last update: September 16, 2025