Please read these Terms carefully before registering for, accessing, or using the N2ONE Solutions services.
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By creating an account, joining an existing account, or using the N2ONE Solutions services or websites www.n2one.ai and www.n2onesolutions.com (collectively, the “Sites”), you agree to these Terms of Service (the “Terms”) on behalf of yourself and the organization you represent (the “Customer”). If you do not agree, do not access or use the services or Sites.
“N2ONE Solutions”, “N2ONE”, “we”, “us”, or “our” means NIEFERT Certified Solutions LLC, dba N2ONE Solutions, 5850 Oberlin Drive #310, San Diego, CA 92121, USA.
N2ONE Solutions provides access to the Service via the Sites. We may update or modify the Service and Sites from time to time. If a change materially reduces core functionality of a paid plan, we will provide reasonable notice.
You must be at least 18 years old to use the Service. By using the Service, you represent that you have authority to bind the Customer to these Terms.
The Customer is responsible for (a) configuration of the Account, (b) Authorized Users’ activity, and (c) maintaining accurate contact and billing information. Admins control user roles and access. You must safeguard credentials and notify us of any unauthorized access.
Paid access is set out in an order (online checkout or order form) specifying plan, quantity, term, and fees (“Order”). Subscriptions renew for consecutive terms unless canceled as stated in the Order. Trial access may be offered and is provided “as is” with limited or no support.
You will not: (i) resell, rent, or timeshare the Service; (ii) reverse engineer, decompile, or attempt to derive source code; (iii) interfere with security or access controls; (iv) use automated scraping or excessive API calls; (v) use the Service to store or transmit unlawful, infringing, or harmful content; or (vi) use the Service to build a competing product. We may suspend access for violations to protect the platform or others.
As between the parties, Customer owns Customer Data. N2ONE Solutions processes Customer Data as a processor to deliver the Service, provide support, ensure security, and fulfill legal obligations. Customer is responsible for the accuracy, legality, and means of acquiring Customer Data and for making appropriate configuration choices.
Our handling of personal data is described in the Privacy Policy. Where required (e.g., GDPR), our Data Processing Agreement (DPA) applies and forms part of these Terms when executed or accepted by Customer. Sub-processors are listed in our Trust Center.
We implement administrative, technical, and physical safeguards appropriate to the nature of the Service (e.g., TLS in transit, encryption at rest, access controls, monitoring). See the Security Practice and Trust Center for details (ISO 27001, PCI DSS, encryption, SSO options, SAP ISA-M maturity).
You may enable integrations with third-party services. Your use of such services is governed by their terms. We are not responsible for third-party services or their data practices.
Fees and billing cycles are stated in the Order and are non-refundable except as expressly provided. Unless otherwise stated, fees exclude taxes; Customer is responsible for applicable taxes. We may charge the payment method on file or invoice as specified in the Order.
We may suspend access for late payment, security risks, suspected misuse, or legal compliance issues. We will make reasonable efforts to notify Admins in advance where feasible.
Either party may terminate for material breach not cured within 30 days after written notice. Customer may terminate at renewal as set out in the Order. Upon termination or expiry, access ends and Section 16 applies.
Upon termination, Customer should export Customer Data prior to the effective date. For paid plans, we will retain Customer Data for up to 30 days solely to enable Admin-requested export; then we will delete or de-identify it from active systems, subject to legal retention requirements and backups.
N2ONE Solutions and its licensors retain all right, title, and interest in the Service and Sites. Feedback may be used freely to improve our products and services without obligation.
THE SERVICE AND SITES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, N2ONE SOLUTIONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE OR UNINTERRUPTED OR THAT DATA WILL BE SECURE OR NOT LOST.
TO THE FULLEST EXTENT PERMITTED BY LAW: (A) N2ONE SOLUTIONS, ITS AFFILIATES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) THE TOTAL AGGREGATE LIABILITY OF N2ONE SOLUTIONS, ITS AFFILIATES, AND SUPPLIERS ARISING OUT OF OR RELATING TO THE SERVICE, SITES, OR THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO N2ONE SOLUTIONS FOR THE SERVICE IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; IF CUSTOMER IS ON A FREE OR TRIAL PLAN, THIS CAP IS USD $500. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Customer will defend and indemnify N2ONE Solutions against third-party claims arising from (i) Customer Data, (ii) Customer’s use of the Service in violation of law or these Terms, or (iii) any content or instructions provided by Customer.
We may identify Customer by name and/or logo in customer lists and similar materials. We will promptly stop upon request. To opt out, email legal@n2one.ai with subject “Publicity Opt-Out”.
Customer represents it is not restricted by export controls or sanctions and will comply with applicable export, import, and anti-corruption laws.
The Service is “commercial computer software” and “commercial computer software documentation” and is provided to U.S. Government end users only as set forth in applicable regulations and these Terms.
We may update these Terms from time to time. Material changes will be posted on the Sites and become effective ten (10) days after posting unless stated otherwise. Continued use after the effective date constitutes acceptance.
We may provide notices via email to the Admin email on file or through the Service. Customer notices to N2ONE Solutions must be sent to legal@n2one.ai and to the postal address in Section 2.
Customer may not assign these Terms without N2ONE Solutions’ prior written consent; N2ONE Solutions may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
These Terms (together with the Order, Privacy Policy, and DPA, where applicable) form the entire agreement and supersede prior agreements about the Service. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. Headings are for convenience only.
These Terms are governed by the laws of the State of California, USA, without regard to conflicts of law rules. The exclusive jurisdiction and venue shall be the state or federal courts located in San Diego County, California.
Last update: September 16, 2025